Refund policy
PRE-ORDER RETURNS
---
If you made a purchase during a pre-order, please note that it cannot be returned or refunded.
“Pre-order is an order placed for an item that is not yet manufactured, released, or simply not in stock yet. So pre-orders allow customers to reserve products before they are even available.”
RETURNS FOR PURCHASES
----
Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
Item for which return is not authorized:
* Gift cards
* Sale items
To complete your return, we require a receipt or proof of purchase.
In some cases, only partial refunds are granted: (if applicable)
*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
* Any item returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Concerning items purchased during a sale, these are neither cancelable, nor returnable nor refundable.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all of these steps and still have not received your refund, contact us at the following address: kobzstoreonline@gmail.com.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at kobzstoreonline@gmail.com to provide return instructions.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, we will send the refund to them and they will know that you returned their gift.
Shipping
To return your product, you must contact us at: kobzstoreonline@gmail.com to provide you with return instructions.
Shipping costs associated with returning your item are your responsibility. They are not refundable.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.