Refund policy

RETURNS

Our policy lasts 14 days. If more than 14 days have passed since you received your purchase, unfortunately, we cannot offer a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Non-returnable items:
* Gift cards
* Sale items

To complete your return, we require a receipt or proof of purchase.

In certain cases, only partial refunds are granted (if applicable):
*   Any item not in its original condition, damaged, or missing parts for reasons not due to an error on our part.
*   Any item returned more than 14 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Items purchased during a sale cannot be cancelled, returned, or refunded.

Late or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, as it may take some time before the refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at: kobzstoreonline@gmail.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange yours for the same item, please email us at kobzstoreonline@gmail.com for return instructions.

Shipping

To return your product, please contact us at kobzstoreonline@gmail.com for return instructions.

You are responsible for paying the shipping costs for returning your item. These costs are non-refundable.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item worth more than €75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.